Returns & Exchanges
At Train of Thought Collective, we want you to feel confident in every piece you wear; if your purchase doesn't align with your vision, you can return it within 30 days of delivery. All items must be in their original, unworn condition with all tags attached to be eligible for a full refund or exchange.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
- 2.Prepare the Package
Securely pack your items in their original packaging and include the packing slip to ensure our team can identify your return.
- 3.Ship It Back
Affix the prepaid shipping label provided via the portal and drop off your package at any authorized carrier location.
- 4.Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
